YEDC Organises Media Stakeholders Engagement on its Services

The Yola Electricity Distribution Company (YEDC) has organised a one-day media stakeholders engagement in Yola, Adamawa state. News Platform 

The event, which was held at the YEDC Board Room, attracted no fewer than 30 media practitioners from various media outfits who deliberated on the operations of the company.

The event featured paper presentations, interactive sessions and an official visit to injection substation.

In his presentation, the Head of Regulatory and Compliance of YEDC, Masoud Salisu, took the participants on the successes and challenges of the company.

Masoud who spoke on paper entitled, "Nigerian Electricity Distribution Industry and Understanding Value chain advocated for more collaboration with the media in creating awareness and educating the general public on the operations of YEDC.

In her presentation, the Head of Customer Care of YEDC, Nafisa Ahmed Hamid, said that the customer satisfaction is the top priority of the company, assuring that the company is dedicated to delivering exceptional services customers.

Nafisa Ahmed stated that YEDC Customer Care proactively engages its customers with a view to resolving some of their concerns, saying that their process is designed to be clear and transparent.

She disclosed that aside traditional mode of lodging complaints where customers visit their offices, the Customer Care Offices have multiple platforms for them to approach it with their complaints for solution.

Speaking on the Electrical Safety, the Health Safety and Environment Officer of the company, Haruna Yaya Adamu, cautioned general public on the way the use electrical appliances.

Haruna appealed to the general public to engage certified electricians to do electrical wiring in their houses, and ensure the check their wiring systems to identify risks and stay away from power lines, use fire extinguishers, report electrical hazards among several safety measures.

According to him, electrical failure results in fire outbreaks and hammered on the need for customers to adhere to safety measures to avoid losing their lives unnecessarily.

The participants were taking round the injection substation by Eng. Bulus Abegye and other top management officers of YEDC.