Yola Electricity Distribution Company (YEDC) as well as Nigeria Electricity Regulatory Commission (NERC) on Monday, hosted a pivotal engagement with customers and key stakeholders in Damaturu, the capital of Yobe State.
The purpose of this event is to sensitize customers and stakeholders about recent developments in the sector, vandalism and the operations of the NERC Forum in Yobe.
It was also a meeting where customers could channel their complaints to the forum in the event that their concerns reported to YEDC remain unresolved.
The event brought together representatives from various sectors, including the Military, Paramilitary, Civil Society, and Industrialists underscoring the importance of collaboration in ensuring efficient electricity distribution and customer satisfaction.
During the engagement, the new NERC Forum members were introduced, along with their contact details for easy access by customers with a view to ensuring that customers always have access to the forum when the need arises.
In his opening remarks, Ibrahim Salisu, Regional Manager of YEDC in Yobe, emphasized the company's unwavering commitment to its customers, assuring that the attendees that YEDC works diligently to promptly address and resolve customer complaints.
Bashir Shuaibu Adam, the NERC Representative, in his presentation highlighted that the NERC Forum operates independently and neutrally, serving as a reliable avenue for customers to seek justice when their complaints remain unresolved by YEDC.
The engagement also featured informative presentations by YEDC specialists on critical topics such as vandalism and energy theft prevention, cashless and online payment platforms, and effective customer resolution mechanisms.
YEDC remains committed to enhancing customer experiences and fostering transparent communication. The company encourages all customers to actively participate in the NERC Forum and utilize this platform to voice their concerns.
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